Refund Policy

Last Updated: October 5, 2026

At DigiArtor, we sell digital products and services, including graphic design resources, ebooks, editable PSD templates, MP4 video editing templates, PNG images, and other downloadable digital files.

Because our products are delivered digitally and can be accessed, downloaded, copied, or used immediately after purchase, all purchases are considered final once the digital product has been made available for download.

Please read the product description, specifications, previews, included files, compatibility information, and other available details carefully before making a purchase.

1. Digital Products Are Non-Refundable

Due to the nature of digital products, DigiArtor does not offer refunds, returns, or exchanges for digital products after the product has been successfully delivered or made available for download.

This policy applies to, but is not limited to:

Once a digital product has been downloaded or made available through your DigiArtor account or purchase page, it cannot be returned in the same manner as a physical product.

2. Please Review Before Purchasing

We want every customer to be confident about their purchase.

Before completing your payment, please carefully review:

If you are unsure whether a particular product is suitable for your needs, please contact us before purchasing. We will be happy to clarify your questions and provide available information so that you can make an informed decision.

3. No Refund for Change of Mind

Refunds are not provided because of:

Therefore, please make sure that the product meets your requirements before completing your purchase.

4. Download and Delivery Problems

We understand that technical problems can occasionally occur.

If you have completed a purchase but are unable to access or download your purchased product because of a technical issue with DigiArtor, please contact us through our Contact Us page.

Please provide your order details and a brief description of the problem. Where appropriate, we will investigate the issue and make reasonable efforts to help you access the product you purchased.

A technical problem with downloading or accessing a product does not automatically mean that a refund will be issued. We will first attempt to resolve the delivery or access problem.

5. Damaged, Corrupted, or Incorrect Files

If a downloaded file is corrupted, technically defective, or substantially different from the product described on the product page, please contact us as soon as possible.

We may, at our discretion, provide a corrected or replacement file where the issue can be verified.

Please note that a replacement or corrected file is intended to resolve a genuine technical or delivery issue and does not constitute a general return or refund policy for digital products.

6. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us with your order details.

We will review the situation and determine whether any appropriate resolution is possible. A duplicate purchase does not automatically qualify for a refund.

7. Graphic Design Services

Where DigiArtor provides a separately agreed custom graphic design service, the applicable terms for that service may differ from this digital-product policy.

Any applicable cancellation, revision, delivery, or payment terms for a custom service will be communicated separately where required.

8. Contact Us Before You Buy

We encourage you to contact us if you have any questions about a product before making your purchase.

You can ask us about:

Our goal is to help you understand the product before you purchase it so that you can make a confident and informed decision.

9. Customer Support

If you have a question, suggestion, complaint, or experience a problem with your purchase, please contact us through the Contact Us page on DigiArtor.

We aim to respond to customer inquiries within approximately 1 to 12 hours.

Please include relevant information such as your order details, registered email address, product name, and a description of the issue when contacting us. This helps us understand and resolve your request more quickly.

10. Policy Changes

DigiArtor reserves the right to update or modify this Refund & Cancellation Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.

11. Your Acceptance

By completing a purchase on DigiArtor, you acknowledge that you have reviewed the product information available at the time of purchase and understand that digital products are generally non-refundable once they have been delivered or made available for download, subject to any rights or remedies that cannot legally be excluded.

If you are uncertain about a product, please contact us before purchasing. We are happy to help you understand the product and its specifications before you make your decision.

Contact DigiArtor

For questions, suggestions, complaints, or purchase-related assistance, please visit our Contact Us page.

We will make reasonable efforts to respond to your inquiry within 1 to 12 hours.